BEFORE BOOKING

Please check our list of FAQ’s to ensure that your questions have been addressed first, in order to enjoy the best possible hair experience when visiting our salon.Please Note: A failure to change or cancel a booking in time may lead to cancellation fees.

COVID-19/NEW NORMS
  • As a result of the current global health crisis, and in line with health and safety recommendations, it is our greatest desire to continue offering an unmatched service with results that leave you looking and feeling great. It is equally as important to us to keep you safe inside our salon.
  • Therefore, we have implemented rigorous safety measures to create a safer environment for us all.
  • Our number of staff has been reduced and we will not be at full staff capacity until we are able to collect more data regarding COVID-19 and related latest updates.
  • Keeping it this way will also help minimise the risk of infections and will allow more space for everyone.
  • It is our goal to provide you with the best quality services, highest safety and hygiene standards possible, and at the same time keep that LUXURIOUS salon experience. 

Before you come into the salon, we respectfully ask you to please:

  • If you are a bit early, take a sneak peek into our salon to see if there is enough space for you to get in; otherwise wait in your car or outside in the fresh air until you are notified that you can enter the salon. 
  • Put on your facial mask and wash your hands when you arrive at the salon. 
  • Practice social distancing around anyone else inside the salon.

We are also kindly asking customers to reschedule your appointment if: 

  • You have experienced any cold or flu symptoms in the last 14 days. 
  • Have been in contact with anyone with cold or flu symptoms in the last 14 days. 

We are thrilled to continue to provide you with our usual love and care and thank you for your trust and loyalty.

BOOKING AN APPOINTMENT GUIDE

HOW TO BOOK/CANCEL APPOINTMENT?

You can book online or over the phone
To cancel or change your booking, you can do this online and at your convenience without the need for calling us.
You can do it in your booking history up to 24 hours in advance of your visit with no extra charge. Same applies if you made your booking over the phone. 24 hours notice is required in the event of cancellation or change of date and time.
NOTE: Do not send your booking, rescheduling or cancelling of your appointment request via email, as we will not be able to respond or assist you in a timely manner.
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

HOW TO CHOOSE THE RIGHT CUT & STYLE SERVICE

To ensure that you are choosing correctly, you may want to establish this first: Is your hair short, medium or long, thick, frizzy or fine? Once you've identified what describes your hair best, you can easily choose the cut & style service that might suit you best.
Please rest assured that even in the event that you are still unsure, and you accidentally book the incorrect service, we guarantee that you will not end up over paying for your service, and we could still fix this by adjusting the final price accordingly once you’re at the salon.
NOTE: All our prices are usually described as "PRICES START FROM"
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

HOW TO CHOOSE A GENTS HAIR-CUT/COLOUR SERVICE?

To choose the right service that describes your hair best, you may want to consider this, is your hair short, medium or long? Once you've established that, you can easily identify what service to book.
Same applies for booking a colour service.
Please rest assured that even in the event that you are still unsure, and you accidentally book the incorrect service, we guarantee that you will not end up over paying for your service, and we could still fix this by adjusting the final price accordingly once you’re at the salon.
NOTE: All our prices are usually described as "PRICES START FROM"
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

DO YOU OFFER HAIR-CUT ONLY?

No! All of our cutting services include blow-dry within the price. This allows us to check your hair cut once dry and enables us to demonstrate the best way to style your new cut. For this reason, we regret that we are unable to offer a dry cut or cut only.
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

WHAT IS COLOUR CORRECTION & WHY CAN IT BE COSTLY?

Colour correction is a very complex process, and it is usually needed if you had a bad colour experience in the past, or if you are looking for a complete change of colour.  Here is a brief introduction on how it works.
Everyone's case is a different one. For example, when we approach a correction, we must take it one step at the time, putting all of our attention to each detail of the transformation, even if it takes us 10 hours.
This is what the costing of such colour correction usually reflects, the amount of products and time needed

To achieve the best result possible.
Remember, it's okay to book yourself multiple sessions if it means maintaining the integrity of your hair.
At the end of the day, the condition of your hair must remain our highest priority.
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

DO I NEED TO DO SKIN ALLERGY TEST?

Yes! We highly recommend that all clients have an allergy test before they book a colour service with us. This can be done 24 hours prior to your appointment and can be purchased from your local pharmacy.
Alternatively, you could pop into our salon and we will be more than happy to carry out the test for you.

CAN I BOOK ON BEHALF OF MY PARTNER/FRIEND?

Unless you or your partner are one of our regular clients, and we hold client records for you, we strongly advise both of you to make your first appointment with us in person, to ensure that you are choosing the correct service.
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

CAN I BOOK WITH NADIA PLEASE?

Absolutely, since you are one of Nadia's regular guests, you might be aware that she is usually available by pre-booked appointment only. Once she is due to be back at the salon, we will notify you a couple of weeks prior to her arrival.
So please, keep an eye on that e-mail/MSN
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

DO I HAVE TO LEAVE A DEPOSIT?

Yes! A small Deposit of £1.50 is required by our third party partner to secure your appointment, which will be deducted once you are at the salon and have completed your payment transaction.
We may also ask you to leave up to a 50% deposit if you are a first-time visitor, and your required service costs more than £100.00.  This will be deducted from your total bill thereafter.
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

HOW OFTEN SHOULD I HAVE A TONER?

It all depends on how often you wash your hair, and if you are a regular swimmer.
Excessive hair wash can contribute to colour fading. Having said that, our recommendation based on the assumption that you have your hair washed up to 3 times a week, is that a toner will be needed every 4 to 5 weeks. But if you wash your hair more frequently, then you might need a toner as early as 3 to 4 weeks.
NOTE: Colours that contain more of a red pigmentation tend to fade much faster.
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

HOW FAR IN ADVANCE COULD I BOOK?

We respectfully ask that you arrive a little earlier, or on time, for your appointment to avoid any potential changes to your service or rescheduling of your appointment.
Should you arrive late, we will do our best to keep your arranged appointment. However, we may have to shorten or change your appointment to ensure the stylists’ other guests of the day aren’t affected.
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

CAN I BRING MY LITTLE CHILD WITH ME?

Yes! To ensure that your visit to us remains to be a great experience, we have a policy where children under the age of 12 must be kept under their parents’ supervision at all times during their visit to our salon.
Our aim is to provide you and all our visitors with a calm and relaxing atmosphere.
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

ARE DOGS ALLOWED IN?

Yes! In consideration for other clients and the health / safety issues of everyone around, pets can only be allowed in if kept completely RESTRAINED by their owners, under the owner’s responsibility and not left alone to run freely in and around the salon.
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

WHAT IF MY PREFERRED STYLIST IS NOT AVAILABLE OR NO LONGER WORKING FOR YOU?

If you’re preferred stylist is not available, or in the very unlikely event that your stylist is no longer working for us, please rest assured that all our staff are trained professionally and equally to ensure your complete satisfaction.
So, feel free to book your appointment with anyone available.

PRODUCTS

WHAT ARE THE BEST PRODUCTS FOR MY HAIR?

To find out which products are best suited for your hair type/condition, please always remember to consult with your stylist before leaving the salon.

WHAT BRANDS OF PRODUCTS DO YOU STOCK?

We mainly stock, REDKEN, PUREOLOGY, LOREA'L PROFESSIONAL & MOROCCANOIL products.
At Tony Zreik we aim to hand pick the most effective and affordable products. We are also trying not to over stock with many different brands and treatment types. We have narrowed it down to make it less overwhelming and easy for you to choose from, as having too much product around can be quite an intimidating experience for many.
By narrowing down to the best and most effective, it helps our clients to choose more comfortably and conveniently.

WHICH COLOUR BRAND DO YOU USE?

At Tony Zreik, our preferred colour brand is LOREA'L PROFESSIONAL, MAJIREL / INOA colours.
L’Oreal professional products have a massive variety of colours, produced with the latest hair care technology, with an exceptional quality for long lasting coverage and transparency. These products are also user-friendly which allows us to deliver the best colour experience to our valued clients.

DO YOU OFFER FREE CONSULTATION?
<p>Yes, indeed we do. We offer to all our clients up to a 15 minutes FREE in-salon consultation, providing that you booked in advance. <br>
NOTE: Any consultation that might require more than 15 minutes of our time, and up to 30 minutes, will be subject to a standard charge of £25.00.<br>
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.</p>

CONSULTATION

WHY ARE OVER-THE-PHONE CONSULTATIONS NOT POSSIBLE?

Over-the-phone consultations cannot be given, as they can be inaccurate for many different reasons.
Therefore, we strongly advise that you book the appropriate consultation for you, for a more accurate assessment of pricing and time required.
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

HOW DO I BOOK A CONSULTATION?

To book the right consultation, please select one of our 2 options, available on our appointment booking.

  1. For a straightforward change of style / colour, if you are clear about your choice, and happy with what we have to offer, then 15 minutes should be enough for you.
  2. If you believe that you may have many questions to ask and not sure with your choice of colour/restyle, we completely understand how difficult this can be. Therefore, we strongly recommend that you choose our 30 minutes option, priced at £25.00. Consider this £25.00 as the best investment on your hair, as a proper hair consultation is always needed to make sure that you are feeling relaxed confident with your final choice.  The good news is that this £25.00 consultation fee will be deducted from your final bill, providing you decided to take advantage of our services and have your hair taken care of by us after said consultation.

NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

WHO MIGHT NEED A CONSULTATION?

  1. We recommend that all our new clients have a consultation with us, especially if they are not sure what service they might need.
  2. Clients who have had their hair done somewhere else or had a bad colour experience and it is currently kind of damaged or completely lost its original shape. This will need a consultation before making that appointment.
  3. Clients who never had their hair coloured before,  have had chemical reactions in the past, and or if they are not sure about any of the above, can still be better off by booking a consultation to insure that it is okay for them to have their colour done safely.

NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

HOW OFTEN IS A CONSULTATION REQUIRED?

There is no such limitation. From our long-term experience helping clients achieving the look that they desire, we came to the conclusion that those who don't rush into it and consult with us first, not only end up saving money, but they also saved their hair from potential problems. By doing so, they always manage to achieve their desired look. NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

PARKING

IS THERE A NEARBY PARKING SPACE?

Yes! There are a few parking spaces around our salon location.
The majority of our clients leave their cars parked at a nearby shopping centre called the "O2-Center". You can use the parking for a couple of hours free of charge, if you purchase something with up to £10.00 of value from any allocated businesses within the centre. PLEASE CHECK THEIR TERMS OF USE FIRST, as this is our SUGGESTION only and we shall not be responsible for any misuse of the above information.
There is 30 minutes parking also available right in front of our salon.
There are also a few street “pay and display” zones which could be worth checking.

DISCLAIMER: Tony Zreik’s salon is not and will not be responsible for any of your parking arrangements. Your choice of parking slot shall be made by you and on your own responsibility.

AFTER SERVICE TIPS & ADVICE

WHAT IS THE BEST WAY TO WASH MY HAIR?

If you are using shampoo every time you shower, stop what you are doing immediately. This process dries out your hair, making it lose its natural shine. This can also contribute to a faster colour fade. Instead, use dry shampoo.
With your finger, take small sections of your hair, and apply thoroughly at the roots to soak up any grease and oil.
Then blow it out with a dryer to remove and get rid of excess dirt and oils.
TRY NOT TO SHAMPOO IN THE SHOWER FOR MORE THAN TWICE A WEEK.

HOW TO CONDITION YOUR HAIR EFFECTIVELY?

To use your hair Mask more effectively, while your hair is still dry, with a soft brush, gently start brushing from the ends and make your way up to the roots and do this for at least 5 minutes.
NOTE: For curly hair, you can first use your fingers to gently open any tangled strands of your hair.
After you finished shampooing,  apply your Mask starting from the ends all the way up to just before the roots, using a wide comb, gently, comb your hair all the way down from root to ends, and leave it for a minimum of 5 minutes.
VOILA... The results will amaze you.

USING YOUR BLOWDRYER

Avoid using it on a high temperature for more than what is necessary. Keep it at least an inch away from your brush, and a minimum of 12 inches away if you were just giving it a rough dry.
After you have finished styling, your blow-dryer has a cold air setting. You can use this quickly to blast your hair in sections, this will help lock in your after all style.

HOW TO MAINTAIN YOUR BLONDE COLOUR?

To avoid your blond hair getting brassy over time, you can use purple shampoo.
You can do so by either mixing a quarter size of your purple shampoo with any nourishing shampoo you use or you can use it on its own as often as you think necessarily.

DISABLED ACCESS

DO YOU HAVE DISABLED ACCES?

Yes! We have quite a few clients who have been using our salon services successfully, as long as they are able to either help themselves, or with the help of a carer, to climb up to our back washes.
PLEASE NOTE:  OUR TOILET FACILITIES ARE NOT SUITABLE FOR WHEELCHAIR USERS.

DO YOU CUT BOYS & GIRLS HAIR?

Yes, we do. Tuesday – Friday, provided that the child is not younger than the age of 12 years old.
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

WHY CAN'T YOU SERVE CHILDREN UNDER 12?

Our aim is to create calm and stress relieving ambience where clients can relax and get away from the pressures of life.
Young children also require very special attention which can be time consuming.
It is for these reasons we regret that our salon is not able to provide services for children under 12 years old.
For children aged 12 years and above we offer standard adult appointments, standard adults price guide, with selected stylists that can be booked Tuesday – Friday between 11.30am – 6.30pm
NOTE: A failure to change or cancel booking with sufficient notice may result in cancellation fees.

WHAT SHALL I DO IF MY CHILD MIGHT HAVE HEAD LICE?

If you suspect that your child may have lice, please rest assured that you are not alone in this and it is nothing to be ashamed of. In our business we have seen it all.
Head lice are a common problem that usually affects school-aged children and their families. They can attach to the hair of anyone's head. It does not matter if the hair is clean or dirty.  And it does not matter how rich, or poor the person is. 
Though head lice may be a nuisance, they do not cause serious illness or carry any diseases. And you can treat this at home, but it's important to check with your doctor first, to make sure that the child has received the necessary treatment before you booked them for their next hair-cut.
Thank you so much for reaching out and sharing your concerns with us.

Tony Zreik TreatCard

AM I ENTITLED TO A TREATCARD?

Yes, of course you are, and we do encourage you to have one. Our TreatCard is usually offered to you on your first visit as a courtesy of Tony Zreik.

HOW DOES THE TRATCARD WORK?

Assuming that you bring your card with you every time you visit our salon, your card will be scanned upon completing your payment for the service or the products you purchased. ( 1 ) point will be added against every pound you spend on services, and ( 2 ) points against every pound you spend on one of our hair products.

WHAT COULD I USE MY TREATCARD POINTS FOR?

Here is the great news, once you have enough points in your TreatCard, you can use them to purchase one of our in salon products.
NOTE: Every product has its own point’s value.
For example; one shampoo equals 100 points and so on.

CAN I USE MY TREATCARD POINTS TO PAY FOR A SERVICE?

No! Our TreatCard is especially designed to encourage our clients to use after service hair care to maintain a healthier, long lasting colour / hairstyle without the need to overspend.  

CAN MY PARTNER USE MY TREATCARD?

No! As your TreatCard is for your personal use only, and will be registered under your personal client record.
If your partner, family or friends are one of our clients, each one of them will have their own TreatCard.

DOES THE TRATCARD HAVE AN EXPIRY DATE?

No, it doesn’t, and you can continue to enjoy Tony Zreik TreatCard for as long as you are using our services.

REFUND POLICY

DO YOU OFFER A REFUND?

It is our salon policy that we do not give refunds on hair services.
If for some reason that you were not happy with your hair, we kindly ask you to let us know soon as possible what it is that you didn't like, and please do so no later than 48 hours after leaving our salon, and then we will do everything we possibly can to correct it until you are completely satisfied.
After all, the satisfaction of our clients is our main priority.
We will only refund products that have not been used and with the presentation of a valid receipt. 
If you have used the product but feel that what you have purchased is unsuitable, we will be able to swap it for something that is more suitable.

CANCELLATION POLICY

WHAT IS YOUR CANCELLATION POLICY?

Due to the nature of our work and the demand on our stylists’ time, we require credit card details in order to book an appointment. Your card is validated and an amount of £1.50 will be charged at the time of booking to secure your appointment, deducted at the salon once you have completed your payment transaction.
We may also ask you to leave up to 50% deposit if you are a first time visitor and your required service costs more than £100.00. Deductible from your final bill.
If you booked online, you could cancel or change your booking online in “My booking history” up to 24 hours in advance of your visit with no extra charge. Same applies if you made your booking over the phone, or via email, a 24 hour notice is required in the event of cancellation or change of date and time.
However, if you fail to adhere to the cancellation policy as stated under the terms and conditions the business has the right to charge you 50% of the total balance of your booking amount left to pay in the salon by way of your online payment method.
Prices are guideline only and can vary depending on staff member and the service performed in the salon.
This helps ensure that our stylists’ time is not unfairly taken up by people who are unlikely to turn up for their appointment.
Please DO NOT place any booking with us unless you agree with our terms of booking.

TESTIMONIALS

TESTIMONIALS

https://tonyzreik.co.uk/testimonials